Showing posts with label TSA. Show all posts
Showing posts with label TSA. Show all posts

Wednesday, March 7, 2012

Saturday, December 4, 2010

Stroke of genius

This is the coolest idea I've seen in a long while. Because TSA is a government monopoly with the authority to use the criminal justice system against you, it's hard to protest their actions even verbally without risking getting in significant trouble. Fortunately, technology helps, as usual.

Thursday, November 18, 2010

Don't call me 'customer,' I ain't your customer

Apparently, the TSA has a "Customer Complaint" section on their "Customer Service" website.

My first complaint would be that that they call me a customer. I am not their customer. I've never voluntarily entered into a transaction with them. The only reason I've had any interactions with them is because anyone who wants to board a flight is forced to deal with them. There's a term that adequately denotes the weaker party of a relationship like that, and it's not 'customer.' It's 'hostage.'

So that would be my first complaint. As to my other complaints, I don't even know where to start.

Saturday, December 12, 2009

The piano smells like a bomb

In my previous post I wrote about a problem with many public policies: the fact that we often focus only on their benefits while ignoring their costs. Many times we see government agencies implementing such policies being rewarded for their benefits while not absorbing any of their costs. TSA is a perfect example of such an agency. TSA gets rewarded for coming up with screening procedures that deter terrorists--but are not punished if those procedures are too costly for the non-terrorist passengers. TSA doesn't care if the lowered risk of terrorist acts due to their procedures warrants the huge amount of time wasted at the security gates, or the inconvenience caused to passengers diverted from flights or put on no-fly lists because of TSA's oversensitivity.

Or about the inconvenience caused to a world famous classical pianist by seizing and destroying his piano at the airport because it smelled funny. This happened to a Polish pianist Krystian Zimerman shortly after September 11 at New York's JFK airport. Apparently Zimerman alters his instruments by hand, and always travels to concerts with his own customized Steinway. On one of such trips, TSA confiscated his piano and then subsequently destroyed it because, as they said, the glue in it smelled like explosives. This has prompted Zimerman to 1) start traveling with his piano dismantled into little pieces that he would later reassemble on his own before concerts; 2) embark on a weird rant during one of his shows about how the U.S. military wants to control the entire world and 3) announce that he would cease to play in the U.S. altogether.

Shame on you, TSA, for the ridiculous "take off your shoes and belts" routine at the security gates, and for destroying Zimerman's piano. And here is how this piano sounds: Zimerman playing Chopin's Ballade No. 4 in F Minor (the most beautiful piece of music I have heard so far).