Don't call me 'customer,' I ain't your customer

Apparently, the TSA has a "Customer Complaint" section on their "Customer Service" website.

My first complaint would be that that they call me a customer. I am not their customer. I've never voluntarily entered into a transaction with them. The only reason I've had any interactions with them is because anyone who wants to board a flight is forced to deal with them. There's a term that adequately denotes the weaker party of a relationship like that, and it's not 'customer.' It's 'hostage.'

So that would be my first complaint. As to my other complaints, I don't even know where to start.